Are you registered?
Yes, we are all Registered Massage Therapists. Current training is an intense, 3000 hour course. Registered status is only achieved after passing the standard provincial board exams. Continuing Education is a requirement to maintaining registered status. Registered therapists also have strict practice bylaws and guidelines and are subject to the Health Professions Act.

Will my extended health plan cover my massage? If so, how much?
Every plan is different, but the vast majority cover massage therapy. How much depends on each individuals plan. It may either be a specific amount per visit that they will cover, or a percentage of the fee. Most plans also have a yearly cap. It is best to contact your payroll or benefits personnel before making an appointment if you are concerned about reimbursement. We do not bill insurance companies directly, you will receive a receipt which you can submit to your insurance company.

Do I need a doctor’s referral?
You do not need to have a referral to see a Registered Massage Therapist. If you are being covered by your extended health care plan be sure to check your policy to see if a referral is needed in order to be reimbursed for the treatments.

Do you have a cancellation policy?
Our cancellation policy at Massage Therapy on dunbar is that we ask for at least 24 hours’ notice to cancel or reschedule your appointment time. Late cancellations and missed appointments are expected to be covered in full.

What type of massage do you do?
Therapeutic Massage for acute and chronic injuries or full body stress reduction. Each time you come in for a massage your therapist will design an individually tailored treatment to suit your body and your needs. Please let us know if you have any preference in deep tissue or lighter treatments. Our therapists always work with a pressure that is comfortable for you.

Is massage therapy safe in pregnancy?
Yes, massage therapy is safe in all stages of pregnancy, though techniques and positioning are modified. If you have a condition you think limits you from having massage, give us a call and discuss it with us, as you can often continue getting massage with most conditions, with modifications to the treatment.

What are your rates?
45 minutes - $92.00
60 minutes - $110.00
75 minutes - $135.00
90 minutes - $160.00
GST is included in our prices. We accept Cash, Cheques, Visa and MasterCard.

Starting January 1st 2019 Massage fees will be as follows:
45 minutes - $95.00
60 minutes - $115.00
75 minutes - $142.00
90 minutes - $167.00

These are the recommended rates from Massage Therapy Association of BC.

Do you direct bill to Extended Health Benefits?  
At this time we do not direct bill.

Do you offer student discounts? 
Unfortunately we do not offer student discounts.  However, while you are going to school full time you remain on your parents Extended Health benefits until the age of 26.  Everyone’s benefits are different we suggest you check with your parents to see the specifics of their coverage.

Do you accept ICBC and WCB claims? 
We do accept ICBC claims.  Our clients who are on an ICBC claim pay at the time of the treatment then get reimbursed by ICBC, we do not direct bill.  Currently WCB only accepts direct billing from practitioners.  If you are on a WBC claim we suggest you talk with your adjuster to see if you can add massage therapy to your treatment without direct billing.

Do you have a receptionist? 
We do not have a receptionist; you can reach us by leaving a phone message or by email.  Because we don’t have a receptionist we lock our front door while in treatments, we ask that you arrive only 5 minutes before your appointment.  If you have come early and the door is locked - please do not knock, we are just finishing up a treatment and will be out shortly.

Is there office etiquette? 
We love getting to know our clients while they are in the office!  For your privacy and the comfort of others we ask that conversations are in a low voice.

What is the best way to book an appointment?
We have a very user friendly online booking system that shows all appointments for each therapist.  If you do not wish to use the online system, please call or email us.